troubleshooting.sdf 2.49 KB
Newer Older
Gavin Henry's avatar
Gavin Henry committed
1
# $OpenLDAP$
2
3
4
5
6
# Copyright 2007 The OpenLDAP Foundation, All Rights Reserved.
# COPYING RESTRICTIONS APPLY, see COPYRIGHT.

H1: Troubleshooting

Gavin Henry's avatar
Gavin Henry committed
7
8
9
10
11
12
If you're having trouble using OpenLDAP, get onto the
OpenLDAP-Software mailing list. 

Browse the list archives at {{URL:http://www.openldap.org/lists/}} 

Chances are the problem has been solved and explained in detail many times before.
13

Gavin Henry's avatar
Gavin Henry committed
14
15
16
17
18
19
20
21
22
23
24
25
26
27
H2: User or Software errors?

More often than not, an error is caused by a configuration problem or a misunderstanding
of what you are trying to implement and/or achieve. 

Sometimes you may encounter an actual OpenLDAP bug, in which case please visit 
our Issue Tracking system {{URL:http://www.openldap.org/its/}} and report it there, 
providing as much information as possible.

Note: Our Issue Tracking system is {{B:NOT}} for OpenLDAP {{B:Support}}, please join our
mailing Lists: {{URL:http://www.openldap.org/lists/}} for that

We will now attempt to discuss common user errors

28
29
H2: Checklist

Gavin Henry's avatar
Gavin Henry committed
30
31
The following checklist can help track down your problem. Please try to use if {{B:before}}
posting to the list, or in the rare circumstances of reporting a bug.
32

Gavin Henry's avatar
Gavin Henry committed
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
.{{S: }}
^{{B: Is {{slapd}} running?}}

.{{S: }}
+{{B: Can you issue an {{ldapsearch}}?}}

.{{S: }}
+{{B: If not, have you enabled complex ACLs without fully understanding them?}}

.{{S: }}
+{{B: Do you have a system wide LDAP setting pointing to the wrong LDAP Directory?}}

.{{S: }}
+{{B: Are you using TLS?}}

.{{S: }}
+{{B: Have your certificates expired?}}
50
51


Gavin Henry's avatar
Gavin Henry committed
52
53
54
55
H2: 3rd party software error

The OpenLDAP Project only supports OpenLDAP software. 

Gavin Henry's avatar
Gavin Henry committed
56
You may however seek commercial support ({{URL:http://www.openldap.org/support/}}) or join 
Gavin Henry's avatar
Gavin Henry committed
57
58
59
60
the general LDAP forum for non-commercial discussions and information relating to LDAP at: 
{{URL:http://www.umich.edu/~dirsvcs/ldap/mailinglist.html}}


61
62
H2: How to contact the OpenLDAP Project

Gavin Henry's avatar
Gavin Henry committed
63
64
65
66
- Mailing Lists: {{URL:http://www.openldap.org/lists/}}
- Project: {{URL: http://www.openldap.org/project/}}
- Issue Tracking: {{URL:http://www.openldap.org/its/}}

67
68
69
70

H2: How to present your problem


Gavin Henry's avatar
Gavin Henry committed
71
H2: Debugging {{slapd}}(8)
72
73
74


H2: Commercial Support
Gavin Henry's avatar
Gavin Henry committed
75
76
77
78
79

The firms listed at {{URL:http://www.openldap.org/support/}} offer technical support services catering to OpenLDAP community. 

The listing of any given firm should not be viewed as an endorsement or recommendation of any kind, nor as otherwise indicating 
there exists a business relationship or an affiliation between any listed firm and the OpenLDAP Foundation or the OpenLDAP Project or its contributors.